Satisfaction Guarantee
We guarantee 100% satisfaction with your purchase! Products may be returned for a refund within 30 days of receipt when returned in accordance with our Return Policy set forth below.
24 Hour Quick Ship
Most products labeled as IN STOCK will ship within 24 hours upon verification of order and credit release. Actual arrival time at your location depends on the method of shipment and distance from our warehouse. Standard freight rules apply.
Return Policy
All returns must be authorized by us and require return authorization. Call our Customer Care Team at the 1-800 number located at the top of your screen for a return authorization number. Returns must be postmarked within 30 days of return authorization issue date; otherwise the return will not be eligible for credit. Items must be returned in their original condition, including all tags, packaging and accessories (if applicable). Shipping charges will not be refunded unless the merchandise is defective or it was shipped incorrectly. Items will be subject to return shipping charges. Items may also be subject to a restocking fee of up to 25%. Custom orders may not be returned unless the merchandise is defective or we made an error when making the custom order product. The return authorization number must be included in all correspondence and returns. We are not responsible for misuse, customer installation or improper storage.
Sales Tax
You must provide the appropriate sales tax exemption or resale certification to qualify for tax exemption. Otherwise, state sales tax will be added in the states of AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, NJ, NY, NV, OH, OK, PA, SC, SD, TN, TX, VA, WA, WI and WV. If you are a new customer, tax exemption forms must be sent with the Customer Information Sheet (CIS) or your first order to obtain tax-exempt status. We must have your current tax exemption forms on file otherwise sales tax will be charged.
Substitutions
We strive to continually improve our products to give you the best value possible. On occasion, we may ship you a product that differs slightly from the one pictured and described in our catalog. However, we will always substitute with a product of equal or better quality and value. If your requirements prohibit substitution, please let us know when you place the order.
Fast Service
We process orders the same day they are received and generally ship within 2-3 business days. If delivery is required by a specific date, please notify us when placing your order. Please call for information on express delivery. To ensure rapid processing of your order, be sure to complete all necessary information on the Order Form.
Easy Payment Terms
Payment terms are net 30 with credit approval. We also accept major credit cards and company checks for payment. SORRY—NO C.O.D. shipments.
Pricing and Specification
We will make every effort to honor catalog prices. We reserve the right to change prices due to increased costs, or to correct catalog errors in pricing and/or specification. When you send us your order request, we will begin processing it as quickly as possible. Despite our best efforts, a small number of items in our catalog may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instruction before shipping or cancel your order and notify you of such cancellation. We will make every effort to send you only one invoice after all items on your order have shipped.
Freight Damage and Shipment Shortages
Freight terms are FOB destination. We will gladly assist you with your freight claim. If a shipment is short or damaged, the shortage or damage must be noted on the freight delivery document. Please notify us immediately if you need assistance with your claim.
Off-Shore Destinations and APO/FPO Addresses
Sometimes the weight and size of items preclude postal shipment. Always provide alternative shipping instructions and addresses, (allowing us to ship other than by post), or with a domestic agent who can provide such information.
Force Majeure
Although we strive to meet obligations set forth in our promotional material, we will not be liable for any failure to perform any such obligations by reasons of acts of God or the elements; acts, delays and failures to act by governmental authorities; riots, insurrections, terrorism, sabotage and war; interruption, suspension, curtailment or other disruption of utilities; or other matters beyond our reasonable control.
Contract to Purchase
When you click the “Submit My Order” button, we’ll present you with a confirmation screen and, if applicable, a confirmation email. Your contract to purchase will not be completed until your items are shipped.